Delivery terms

Updated: October 2026

Where we deliver

From this site we deliver to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Estonia, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia and Spain. Customers in Sweden, Denmark, Finland and Norway shop on our local sites for those countries.

Territories we do not deliver to: we do not deliver to areas that belong to an EU country but are outside the EU VAT area — the Canary Islands, Ceuta and Melilla (Spain), the French overseas departments and territories, Heligoland and Büsingen (Germany), Livigno and Campione d'Italia (Italy) and Mount Athos (Greece). Deliveries there would require separate customs and VAT handling that we do not currently offer. We currently also do not deliver to the Azores and Madeira, which have their own VAT rates.

Some products may have further restrictions for technical or legal reasons — this is then stated on the product page. A PO box is normally not accepted as a delivery address.

Delivery time

Orders placed before 14:00 (Swedish time) on weekdays are normally dispatched the same day from our warehouse in Gothenburg. The estimated delivery time to your country is shown at checkout for each delivery method before you confirm the order.

When the parcel leaves the warehouse, you receive the tracking details by email.

Delivery costs

The delivery cost is always shown at checkout before you confirm your order. Prices include VAT — because the delivery takes place within the EU, there are no customs duties or extra charges on delivery.

Uncollected parcels

Parcels delivered to a pick-up point are kept there for a limited time before they are returned to us. For uncollected parcels we may charge the actual shipping costs in both directions. Please get in touch in advance if you cannot collect the parcel — we'll find a solution.

Please note: not collecting a parcel is not the same as withdrawing from the purchase. If you want to withdraw, tell us actively within the withdrawal period (14 days).

Transport damage or lost parcel

Inspect the parcel when you receive it. If the packaging is damaged, have it noted at the pick-up point and contact us the same day. If the parcel does not arrive within the expected time, contact us and we'll start a search with the carrier.