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Returns policy

Returns policy

Updated: October 2026

At Linné Elektronik we want you to be completely happy with your purchase. Below is a clear summary of your rights when it comes to returns, withdrawing from a purchase and faults. This returns policy is based on EU consumer law (the Consumer Rights Directive and the Sale of Goods Directive) as it applies in your country.

Summary — your rights

TypeTime limitConditionsReturn shipping
Right of withdrawal14 daysOpened and tried product — you may examine the goods as you would in a shopPaid by you
Complaint (legal guarantee)At least 2 years from deliveryManufacturing fault or other defect present on deliveryFree of charge

1. Right of withdrawal — 14 days

As a consumer you have a 14-day right of withdrawal from the day you receive the goods. During these 14 days you may open and try the product in the same way as you could in a shop. You can withdraw regardless of whether the product has been opened or tested, or whether the original packaging is missing.

Tell us clearly that you want to withdraw before the period ends — for example through the customer service page, by email or with the withdrawal form. Simply sending the goods back, or not collecting the parcel, is not enough as a notice of withdrawal.

We make a deduction for loss of value from the refund if the product has been handled more than is necessary to establish its nature, characteristics and functioning. If the original packaging, accessories or manuals are missing or damaged, the deduction may correspond to the loss of value. We always tell you the amount before the refund.

Return shipping: when you withdraw from a purchase, you arrange and pay for the return shipment to our return address yourself. We recommend a tracked service, as the risk during transport is yours. For a fault (defective goods), we always pay the return shipping.

Exception — products that cannot be returned: hygiene products whose seal has been broken (for example in-ear headphones), and sealed software and games whose seal has been broken. Whether a product is a hygiene product is stated on the product page.

2. Legal guarantee — at least two years

We are liable for defects that exist when the goods are delivered and become apparent within at least two years of delivery. Several EU countries give longer protection — where your country's law gives you more, that applies.

A defect that becomes apparent within one year of delivery (two years in some countries) is presumed to have existed on delivery unless we show otherwise — you only need to describe the fault.

Report the fault within a reasonable time after you discovered it — a report made within two months of discovering the fault is always in time.

For an approved complaint we pay the return shipping, and you primarily choose between repair and a new product. If neither is possible, you get a price reduction or your money back.

3. How to return an item

  1. Open a return case on the customer service page — choose "Withdrawal / return" and look up your order.
  2. Pack the item carefully — preferably in an outer box so that the original product packaging is not damaged.
  3. Send the parcel to the return address below.
  4. We process the return when it arrives, normally within 1–3 working days.

We refund the payment to the payment method you used for the purchase, no later than 14 days after we received your notice of withdrawal. We may withhold the refund until the goods have reached us or you have shown that you have sent them.

Return address:
Linne Elektronik Norden AB
C/O Conceptus Group AB
F O Petersons Gata 2
421 31 Västra Frölunda, Sweden

Please note: this address is used only for returns and warehouse operations. Our registered business address is Linne Elektronik Norden AB, Nordenskiöldsgatan 19, 413 09 Gothenburg, Sweden.

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